I’m hoping that with Scoble‘s help that I may be able to find a solution that would work in a call center environment to help broadcast an emergeny message to the computer terminal of a call center personnel.
The RSS solution would work except that the technology is geared more toward ‘pulling’ information rather than ‘pushing’ it to multiple workstations.
The IM solutions currently being tested have not turned up with positive results, primarily because AOL and Yahoo are pulling out of the enterprise IM scene and MSN’s Messenger does not have the ability to broadcast a message to multiple people at the same time. Furthermore, the goal is not to permit an environment of instant messaging but rather a platform for emergency updates.
Does anyone know of any product that would help in this situation?
Just saw your post pop up, I think I may have some ideas you’d like to try. I finished up just such a project recently for a major Bank (I’d be happy to email the particulars to you). Plus, I’m involved in a few things I designed with something like an alert in mind, namely an IM bot that’s very flexible and can handle such duties nicely.
Feel free to email me at duncan_lamb at hotmail.com, I think I can give you a few ideas.