Earlier in the year I had emailed Sean Alexander requesting help with streaming Windows Media content in a particular fashion. I was rather disappointed when I did not hear back from him and for the first time I was beginning to lose hope in the transparency and open communication channels that Microsoft had started through the various employee blogs.
Imagine my surprise when Sean replied with possible solutions to my questions including an offer to continue to help if what he suggested did not work.
This is just a note to say thank you Sean. Your help has certainly reflected positively on Microsoft.