Back in July 2004, I posted a blog on how I thought that Symantec was reaching a point of omnipresence in the technology market. With the recent merger with Veritas Software, Symantec has definitely grown a tad larger. Are customers suffering as a result of this?
Charles Cooper’s recent experience with support from Symantec may be a sign of what happens when you’re growing faster than the number of customers you can actually satisfy. In my opinion without customer satisfaction you’re looking at imminent losses in market share. I guess outsourcing support to India doesn’t always result in lower costs to the consumer.