6 Cardinal Rules of Customer Service

Today at our weekly meeting we watched a video on the 6 cardinal rules of customer service. They’re all very obvious, but very easy to forget once you get into a wrong habit. As suggested in the video, it helps to always run with a mirror check – do unto others as you would have them do unto you.

The Rules

1) People before Paper

2) Don’t rush your client

3) Be nice before you know who it is

4) Don’t be too busy to be nice

5) Don’t use military language

6) ‘There you go’ is not ‘Thank You’ and ‘Uh-uh’ is not ‘You are welcome’