Supporting users can sometimes be a good check on your cognition. When faced with a question on Outlook Express I could probably guide you through the various setup or option screens without actually having to click through the menus. However, what happens when the user is battling a problem with Outlook Express 4 – on a Macintosh – a Macintosh running OS 9.0 – Yikes. Since you don’t want to claim ignorance and would rather resolve this problem at the earliest where do you turn to?
What ended up helping me in this particular support scenario was the Outlook Express 4 Preferences screen shot obtained from the Google Image Search (See Below). What would support be without Google?
Anyways, turns out that Microsoft still offers Outlook Express for Macintosh users and can be freely downloaded from Mactopia.