According to the ACA Group, customer service is the ability of an organization to constantly and consistently give a customer what they want or need. However, like most definitions that are gradually morphed or changed to suit the times. Any company can mimic a competitor’s feature set and with the ability to outsource customer service functions it has become much easier to provide wanted services or needs. However, the new economy demands a new definition, one that indicates that customer service is the ability of an organization to constantly and consistently exceed the expectations of a customer.
© 2021 Leonard Nelson. All Rights Reserved. The content on this site reflects my own personal opinion and does not represent the views of any other individual or organization. All suggestions, solutions, advice and opinions come as-is with no warranty or responsibility implied.