How to alienate your client base …

Step 1

Offer free e-mail accounts through services such as Hotmail

Step 2

Offer free access to the free e-mail accounts through programs such as Outlook or Outlook Express

Step 3

With no warning or prior notification, terminate free access to services offered to your existing clientele.

So what’s freely given can be freely taken away and at least Microsoft made an attempt to publish a helpful knowledge base article titled You receive an error message when you use Outlook Express to access your Hotmail account. However, I still think that some fare warning would have been a great help especially when the news reports indicated that access to these services would be restricted for new users. I guess these are times when you have to predict such drastic changes by the rumors on the grapevine.

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