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Dr. Heywood Kotch

When it comes to dentists, I’ve got a pretty good sense of a good dental experience verses a bad one. A sense developed from umpteen visits to dentists in Zambia, India and now in the United States. These visits have allowed me to come up with the simple good verses bad experience philosophy.

A bad experience is when you’re on the dental chair and don’t know what on earth is going on in your mouth. When the dentist is filling a cavity with no regard for the pain you’re going through. A bad experience is when every visit to the dentist comes with the free pain package and an extra serving of total neglect for the pain your patient is going through. As long as that cavity is filled the dentist has done his or her job of preserving another one of your teeth. 1 Cavity = 1 Cavity Filling + Free Pain Package.

A good experience is when you visit Dr. Heywood Kotch. The whole experience revolves around keeping you comfortable as you are provided with care for neglecting basic principles of dental hygiene. Care, that goes the extra mile to explain exactly what’s going on, that worries about payments after you get your service and that sends you friendly reminders and holiday greetings. 1 Cavity = 1 Cavity Filling + Free Customer Service.