A great set of videos from the joint interview between Steve Jobs and Bill Gates at the recent D: All Things Digital conference.
Kudos to the team behind the new Fox School of Business Undergraduate Admissions website. Clean. Clear. Consistent.
At the D: All Things Digital conference Microsoft will unveil a new product called Microsoft Surface. According to the press release, Microsoft Surface turns an ordinary tabletop into a vibrant, interactive surface. On10 has a great video showing the history behind the device and how you can interact with the tabletop. Expect to the see the product at Harrah’s Entertainment, Starwood Hotels and T-Mobile later this year. If you’re looking for a good critical review check out Jon Fortt’s review where he discusses issues such as cost (i.e. each Surface computer is expected to cost between $5,000 to $10,000), training involved for initial launch partners and sales people, practicality and maintenance issues.
Just a quick note regarding the Advanced Medical Optics recall. If you use the multipurpose COMPLETE Moisture Plus contact lens care solution from Advanced Medical Optics this product may be affected by a recall. Check out the FDA press release, Advanced Medical Optics Announces Voluntary Recall of 18 Lots of Complete(R) MoisturePLUS(TM) Contact Lens Care Products Distributed and Sold in the U.S. to see if your product is affected by the recall or call 877-884-7779 for further instructions.
I normally upgrade to the latest version of WordPress hours after it’s officially announced on the WordPress Blog. WordPress upgrades are generally seamless – Deactivate your Plugins, Upload Your Files, Run the Upgrade Script, Activate your Plugins and you’re good to go. However, with the recent 2.2 release, I encountered various problems that seem to stem from plugins that need to be updated to work with the 2.2 code (e.g. Ultimate Tag Warrior 3 and K2). So until the plugins are updated I won’t attempt an update anytime soon. Time to restore my earlier backup of WordPress 2.1
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.