Top 10 Questions to ask a University IT Department – 2009

Over the last couple of years I’ve helped at the new student/ prospective student admissions department fairs at Temple University. As a result, I’ve managed to get a sense for the typical questions that parents or students ask the IT department and also possibly the types of questions they should be asking. So here’s my list for 2009 of the top 10 topics you should ask the IT department at your university.

  1. Technical Support
  2. Software discounts
  3. Hardware discounts
  4. Printers and Printing
  5. Residence Hall Room network restrictions
  6. Wireless Access
  7. Seminars and Training
  8. Computer Labs and Social Spaces
  9. Off-campus access to restricted resources
  10. File Space