Temple University – ranked again as one of the Top 100 Places to Work in IT for the year 2009. This year we came in at number 90. The entire list is available at Computer World.
Located at 814 N. 4th. St. Philadelphia PA 19123, City Planter offers a very large selection of garden containers and planters. We picked up some supplies to start a mini terrarium project as well as some other ideas to introduce to our garden at home. Definitely a place worth stopping by if you’re interested in adding some character to an inherited garden.
Aiming for perfection is the enemy of good progress.
– PepsiCo Americas CEO Massimo d’Amore on rebranding Pepsi’s core products.
A few weeks ago we ran into the “Error 193: 0xc1” error when troubleshooting a problem with the BMC Remedy Email Engine running on a Windows server. Clearly, a very interesting error message.
The error message appeared right after we restarted a server during a troubleshooting exercise where the only change was the creation of a single debug file – a file that was supposed to help point us to changes that could help improve performance of the email engine. However, after the reboot, we were in a situation where no other Windows services would start. Furthermore, all programs that were installed in the Program Files folder had stopped working.
After some quick Google searches, we came across a post that talked about how someone had encountered a similar error when a null file was created with the name of Program. After reviewing the switches that created the debug file we realized that instead of creating a file in D:\Program Files\AR System\AR Email\Server\Logs\ , the file was created in the root of D:\ and was simply named Program. Forgetting to surround the full path for the debug file to be created(i.e. D:\Program Files\AR System\AR Email\Server\Logs\) in double quotes resulted in the creation of this null file.
To resolve the problem, we deleted the null file that was called Program in D:\ and re-created the debug file in an alternate location.
Save a part of your income and begin now, for the man with a surplus controls circumstances and the man without a surplus is controlled by circumstances.
– Henry H Buckley
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.