A few weeks ago we ran into the “Error 193: 0xc1” error when troubleshooting a problem with the BMC Remedy Email Engine running on a Windows server. Clearly, a very interesting error message.
The error message appeared right after we restarted a server during a troubleshooting exercise where the only change was the creation of a single debug file – a file that was supposed to help point us to changes that could help improve performance of the email engine. However, after the reboot, we were in a situation where no other Windows services would start. Furthermore, all programs that were installed in the Program Files folder had stopped working.
After some quick Google searches, we came across aÂ post that talked about how someone had encountered a similar error when a null file was created with the name of Program. After reviewing the switches that created the debug file we realized that instead of creating a file in D:\Program Files\AR System\AR Email\Server\Logs\Â , the fileÂ was created in the root of D:\ and was simply named Program. Forgetting to surround the full path for the debug file to be created(i.e. D:\Program Files\AR System\AR Email\Server\Logs\)Â in double quotes resulted in the creation of this null file.
To resolve the problem, weÂ deleted the null file that was called Program in D:\ and re-created the debug file in an alternate location.