Does the following screen look familiar?
We recently received the above login screen when trying to connect to one of our servers. Not exactly an error or a problem if you can find your way through the User name, Password, and Log on to fields, but still annoying.
According to Microsoft, this issue occurs if all the values under the registry subkey HKEY_USERS\.Default\Control Panel\Colors are set to “0 0 0”. Here’s a snap shot of what the registry key looked like on our server:
In our case the root cause was the C:\ drive running out of disk space as a result of a script that created daily log files. To fix the problem, I ran the attached file called FixColor (You’ll need to unzip the file in order to import the FixColor registry settings). The file is essentially an export of the HKEY_USERS\.Default\Control Panel\Colors registry branch from a server where the login screen works as expected.
Lansdowne is now considered a Classic Town. According to the Classic Towns site, Classic Towns of Greater Philadelphia is an initiative of the Delaware Valley Regional Planning Commission (DVRPC) designed to foster the growth of the region’s older communities by promoting what makes each community a wonderful place to live, work, and play.
Here are the current list Classic Towns:
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.