We don’t see things as they are, we see them as we are. – Anais Nin
The Mansfield Brass Quintet will be playing its annual evening of traditional holiday music on Saturday, December 19, 2009 from 6:00 p.m. to 8:00 p.m.. Consisting of two trumpets, a trombone, a tuba, and a French horn, the group begins caroling at the corner of Mansfield and Madison Roads, proceeds down Madison, continues up Walsh to the Manor’s Christmas tree and finally down Mansfield to Madison ending its tour of the Gladstone Manor in the cul-de-sac at the intersection of East and West Windermere Terraces. The group stops to play under the Gladstone Manor’s historic street lights and at the Gladstone Manor Holiday tree. This year, as last, the Mansfield Brass will be joined by carolers.
Google recently began offering public DNS services. There are three IPs that can be used:
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.