Service Catalogs in the Education Sector

As a result of a project I’m involved with at work, I’ve recently become intimately familiar with a framework called ITIL. In essence, ITIL, short for  Information Technology Infrastructure Library, is  a set of recommended practises for managing information technology infrastructure, processes, operations and development. From a very high level, the beauty of implementing ITIL is that an organization now has a way to effectively categorize the list of services it offers and more importantly procedures on how to handle new requests from customers, or reports of problems.

Education Industry:

British Columbia Institute of Technology  – http://www.bcit.ca/its/services/

California Department of Technology Services – http://www.servicecatalog.dts.ca.gov/ http://www.servicecatalog.dts.ca.gov/sbcs.asp

Central Piedmont Community College – http://www1.cpcc.edu/its/its-service-catalog

Clemson – http://ccit.clemson.edu/services/service_catalog/

Illinois Department of Central Management Services http://bccs.illinois.gov/ITCatalog/default.htm

Medical College of Georgia – http://www.mcg.edu/itss/services/index.htm

National Institute of Health CIT – http://cit.nih.gov/ProductsAndServices/ServiceCatalog/

Nevada Department of Information Services – http://doit.nv.gov/DoITServices.htm

North Harris Montgomery Community College District – http://dstc.nhmccd.edu/60427/

Purdue University – http://www.itap.purdue.edu/infrastructure/catalog/index.cfm?page=profile

Stanford – http://www.stanford.edu/dept/its/

State of Kansas- http://www.da.ks.gov/disc/services/ServiceCatalogV7.pdf

State of Maine Office of Information Technology – http://www.maine.gov/tools/whatsnew/index.php?topic=oit_news&id=41606&v=ViewArticle

State of Minnesota Office of Enterprise Technology – http://www.state.mn.us/portal/mn/jsp/content.do?agency=OETweb&id=-536890274

State of North Carolina Office of Information Technology Services – http://www.its.state.nc.us/ServiceCatalog/index.asp

SUNY/Buffalo – http://www-local.cse.buffalo.edu/Consulting/

University of California Santa Cruz- http://its.ucsc.edu/service_catalog/

University of Kansas – http://www.technology.ku.edu/services/category.shtml

University of Massachusetts / Dartmouth- http://www.umassd.edu/cits/services/servicecatalog.cfm

University of New Mexico – http://its.unm.edu/servicecatalog/

University of New South Wales – http://www.its.unsw.edu.au/services/cat/central_services.html

University of Rhode Island – http://podcast.uri.edu/~helpdesk/wiki/index.php/Help_Desk_Service_Catalog

University of San Francisco – http://www.usfca.edu/its/catalog/index.html