Troubleshooting application email issues

One of the applications I work with frequently is a product called BMC Remedy. This application can generate a number of different types of e-mail alerts for various actions performed using Remedy. Testing these actions without spamming users can sometimes be challenging. If you’re in a similar boat trying to test emails from an application, but don’t necessarily want it sending them out try using Papercut – a desktop version of the web based DummySMTP product available. If all you need is to verify that the application can send email and be able to review the contents of the message, Papercut is a perfect program for this.

To setup Papercut, follow the steps below:

  1. Download Papercut and run the Papercut.exe application

  2. Click Options to configure Papercut to run on a specific IP adress and port as shown in the figure. Once configured, setup your application to use the respective IP address or port that you setup for Papercut.

  3. When new mail arrives, an alert will appear in the System Status tray as shown:

  4. If you’d like, you can forward a message to the appropriate destination e-mail address by clicking on Forward

*If the primary link for Papercut is unavailable, you may download Papercut from this secondary download location.

Active Directory Users and Computers on Windows 7

In order to perform Active Directory tasks on a Windows 7 computer you’ll need to install the Remote Server Administration Tools for Windows® 7. According to Microsoft, this application enables management of roles and features that are installed on computers that are running Windows Server® 2008 R2, Windows Server® 2008, or Windows Server® 2003.

1. On a computer that is running Windows 7, download the Remote Server Administration Tools for Windows 7 package from the Microsoft Download Center.

2. Open the folder into which the package downloaded, and double-click the package to unpack it, and then start the Remote Server Administration Tools for Windows 7 Setup Wizard.

Important: You must accept the License Terms and Limited Warranty to start to install the Administration Tools pack.

3. Complete all the steps that you must follow by the wizard, and then click Finish to exit the wizard when installation is completed.

4. Click Start, click Control Panel, and then click Programs.

5. In the Programs and Features area, click Turn Windows features on or off.

6. If you are prompted by User Account Control to enable the Windows Features dialog box to open, click Continue.

7. In the Windows Features dialog box, expand Remote Server Administration Tools.

8. Select the remote management tools that you want to install.

9. Click OK.

10. Configure the Start menu to display the Administration Tools shortcut, if it is not already there.

• Right-click Start, and then click Properties.

• On the Start Menu tab, click Customize.

• In the Customize Start Menu dialog box, scroll down to System Administrative Tools, and then select Display on the All Programs menu and the Start menu. Click OK. Shortcuts for snap-ins installed by Remote Server Administration Tools for Windows 7 are added to the Administrative Tools list on the Start menu.