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Troubleshooting application email issues

One of the applications I work with frequently is a product called BMC Remedy. This application can generate a number of different types of e-mail alerts for various actions performed using Remedy. Testing these actions without spamming users can sometimes be challenging. If you’re in a similar boat trying to test emails from an application, but don’t necessarily want it sending them out try using Papercut – a desktop version of the web based DummySMTP product available. If all you need is to verify that the application can send email and be able to review the contents of the message, Papercut is a perfect program for this.

To setup Papercut, follow the steps below:

  1. Download Papercut and run the Papercut.exe application

  2. Click Options to configure Papercut to run on a specific IP adress and port as shown in the figure. Once configured, setup your application to use the respective IP address or port that you setup for Papercut.

  3. When new mail arrives, an alert will appear in the System Status tray as shown:

  4. If you’d like, you can forward a message to the appropriate destination e-mail address by clicking on Forward

*If the primary link for Papercut is unavailable, you may download Papercut from this secondary download location.