From a colleague, a great post on handling situations or projects where you are set up to fail.
Experience also brings knowledge of what it takes to prepare to avoid this kind of set up in the future.
Powershell FileSystemWatcher – This script uses the .NETFileSystemWatcher class to subscribe to ‘create’, ‘change’ and ‘delete’ events on files or folders in the NTFS filesystem.It can be used to monitor a folder or folders, and can be modified to perform any action upon the triggering of these events.
“Hello Windows OEMs” – Love Microsoft.
Not bad for Microsoft’s foray into the world of manufacturing their own tablets – and ones’ with some competitive hardware specifications as well.
Dave Ramsey on entrepreneurship, motivation or just plain getting things done:
It is your job to get up, leave the cave, kill something, and drag it home.
Who knew?
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.