Tools
WinHex, FTK, EnCase and SMART
Basic Process
1. Device is imaged using a tool. The image created is a clone with an exact bit-for-bit copy of the source device
2. Device is searched to collect items of interest and to recover data as needed
URLs or Internal Pages
| URL | Description |
| chrome://settings | Settings Page |
| chrome://flags | Disable or enable specific components in Chrome |
| chrome://plugins | Disable or enable specific plugins in Chrome |
| chrome://extensions | Disable or enable specific extensions in Chrome |
| chrome://memory | Display Chrome Memory Usage |
| chrome://version | Display Chrome Version |
| chrome://dns | Display Chrome DNS Prefetch Savings |
Shortcuts
| Shortcut | Description |
| Control-Shift-V | Paste selection as plain text |
| Control-Shift-I | Launch Developer Tools |
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.