Unlock Cellphone Information

Postpay Device Unlocking Policy

We do not lock most phones or tablets that are activated with our postpay service, either during or after the term of your service contract or Edge installment sales agreement.
We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
We do not lock our 3G devices, other than our non-iPhone 3G World Devices. The simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
The SIM cards used in our non-iPhone 3G World Devices are locked. We willl unlock those SIM cards at your request.
Prepaid Device Unlocking Policy
Once activated on our network, we do not lock our 4G LTE Prepaid devices, and no code is needed to program them for use with another carrier. To activate a prepaid device on our network, you must make your first monthly service payment.
We do not lock our 3G Prepaid devices, other than our 3G Phone-in-the-Box Prepaid phones, and the simple code to program such 3G Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After six months, the restriction to our Prepaid service is automatically removed. After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with the programming code so that you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.
Unlocking policy for Deployed Military Personnel
If you are a Verizon Wireless customer in the military we will unlock your device at your request.

Postpay Devices
We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
We do not lock our 3G devices, other than our non-iPhone3G World Devices, and the simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
The SIM cards used in our non-iPhone 3G World Devices are locked. We will unlock the SIM card for you at your request.
Prepaid Devices
Once activated on our network, we do not lock our 4G LTE Prepaid devices, and no code is needed to program them for use with another carrier. To activate a prepaid device on our network, you must make your first monthly service payment.
We do not lock our 3G Prepaid devices, other than our 3G Phone-in-the-Box Prepaid phones, and the simple code to program such 3G Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After six months, the restriction to our Prepaid service is automatically removed. After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with the programming code so that you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.

Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must not be cancelled and is in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for monthly phones, tablets, and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP)or if it’s leased through JUMP! On Demandâ„¢, all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges

Unlock eligibility for Pay in Advance (Prepaid) phones, tablets, and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date. $100 in total refills is required for each device that is requested to be unlocked.

Domestic SIM Unlock (DSU) refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally.) Unlocking a device will not necessarily make a device interoperable with another carrier’s network. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). NOTE: Not all devices are capable of having the SIM slot unlocked.

Sprint will only activate devices certified to work on the Sprint network. Sprint cannot unlock phones other from carriers.

Unlocking for Domestic Usage
Sprint will unlock a device from Sprint’s network under the following circumstances:

The device is Domestic SIM Unlock capable
The device must be or have been active on the Sprint network for a minimum of 50 days
Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the Domestic SIM unlock is completed.
The associated account is in good standing
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
For domestic SIM unlockable (“DSU”) devices launched after February 2015, Sprint will automatically unlock the device when it becomes eligible. Please note that a domestic SIM unlock will also enable your device to be used internationally using a foreign carrier’s SIM card.

For inactive devices, customers must contact Sprint Customer Care to request that their DSU-capable device be unlocked and may have to take steps to perform an over-the-air update to ensure the unlock programming has been relayed to the device. Additional validation may be required to ensure eligibility.

Sprint makes no guaranty that an unlocked device will work on another carrier’s network. Whether another carrier will accept and activate a device is subject to that carrier’s policies and capabilities. Additionally, Sprint devices which the owner has attempted to reprogram or activate on another carrier’s network or otherwise altered from its initial programming or settings may not be able to be reactivated on the Sprint network.

Unlocking for international travel
Traveling abroad? Sprint customers traveling abroad for a short period of time may be eligible to have their Sprint service provisioned to allow for international roaming. See sprint.com/international for full details.

Current Sprint customers remaining abroad for an extended period of time may want to try to use their Sprint device with a foreign carrier. As a courtesy for our customers, for certain devices, Sprint may be able to unlock the device SIM slot for a foreign carrier’s SIM card to be inserted. Customers must meet the following conditions to be eligible:

The device is capable of international SIM unlock
The person requesting the international SIM unlock is a current Sprint customer that can authenticate as the Account Holder or an Authorized Contact
The applicable device is currently active on a Sprint account and the applicable account has been active for at least 90 days.
The account is in good standing
Each phone number on the account is allowed up to two unlocked devices within a 12 month period.
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
For inactive devices, current Sprint customers must contact Sprint Customer Care to request that their device be unlocked and may have to take steps to perform an over-the-air update to ensure the unlock programming has been relayed to the device. Additional validation may be required to ensure eligibility.

Please note that requesting an international unlock will not unlock a DSU-capable device for use with domestic (U.S.) SIMs. When using a foreign carrier’s SIM it is important to note that all information, service and support must be provided by that carrier. You remain responsible for any charges to your Sprint account, as well as any charges from the foreign provider. Upon returning to the U.S., you may need to remove the foreign carrier’s SIM to register on Sprint’s network.

Current Sprint customers who believe they meet these conditions can attempt to unlock their devices by logging on to their sprint.com account, clicking on the “My Account” tab, locating the applicable device from the device list, and choosing the “Unlock device to use int’l SIM” option from the “Manage this device” drop-down menu.

Current Sprint customers unable to unlock their device for international SIM use via sprint.com or customers who prefer to speak to a Care representative can contact Sprint Worldwide Care to request an international SIM unlock. Sprint Worldwide Care can be reached by calling 888-226-7212.

Note: AT&T cannot unlock devices from other wireless carriers.
General Requirements for All Unlock Requests
The device must be designed for use on, and locked to, the AT&T wireless network. (For help see Device Unlock Support )
It must not be reported lost or stolen.
It’s not associated with fraudulent activity.
All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
The device is not currently active on a different AT&T customer’s account.
If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
Postpaid Customers
If the device was activated with a service commitment or installment plan, your account must be active for at least 60 days, with no past due or unpaid balance.
Note: An eligibility notification to unlock your device will be sent to your myAT&T account.
Prepaid / GoPhone®
The device must be active for at least six months of paid service.