Postpay Device Unlocking Policy
We do not lock most phones or tablets that are activated with our postpay service, either during or after the term of your service contract or Edge installment sales agreement.
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
Unlock eligibility for monthly phones, tablets, and mobile internet devices
Unlock eligibility for Pay in Advance (Prepaid) phones, tablets, and mobile internet devices
Domestic SIM Unlock (DSU) refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally.) Unlocking a device will not necessarily make a device interoperable with another carrier’s network. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). NOTE: Not all devices are capable of having the SIM slot unlocked.
Sprint will only activate devices certified to work on the Sprint network. Sprint cannot unlock phones other from carriers.
Unlocking for Domestic Usage
The device is Domestic SIM Unlock capable
For inactive devices, customers must contact Sprint Customer Care to request that their DSU-capable device be unlocked and may have to take steps to perform an over-the-air update to ensure the unlock programming has been relayed to the device. Additional validation may be required to ensure eligibility.
Sprint makes no guaranty that an unlocked device will work on another carrier’s network. Whether another carrier will accept and activate a device is subject to that carrier’s policies and capabilities. Additionally, Sprint devices which the owner has attempted to reprogram or activate on another carrier’s network or otherwise altered from its initial programming or settings may not be able to be reactivated on the Sprint network.
Unlocking for international travel
Current Sprint customers remaining abroad for an extended period of time may want to try to use their Sprint device with a foreign carrier. As a courtesy for our customers, for certain devices, Sprint may be able to unlock the device SIM slot for a foreign carrier’s SIM card to be inserted. Customers must meet the following conditions to be eligible:
The device is capable of international SIM unlock
Please note that requesting an international unlock will not unlock a DSU-capable device for use with domestic (U.S.) SIMs. When using a foreign carrier’s SIM it is important to note that all information, service and support must be provided by that carrier. You remain responsible for any charges to your Sprint account, as well as any charges from the foreign provider. Upon returning to the U.S., you may need to remove the foreign carrier’s SIM to register on Sprint’s network.
Current Sprint customers who believe they meet these conditions can attempt to unlock their devices by logging on to their sprint.com account, clicking on the “My Account” tab, locating the applicable device from the device list, and choosing the “Unlock device to use int’l SIM” option from the “Manage this device” drop-down menu.
Current Sprint customers unable to unlock their device for international SIM use via sprint.com or customers who prefer to speak to a Care representative can contact Sprint Worldwide Care to request an international SIM unlock. Sprint Worldwide Care can be reached by calling 888-226-7212.
|AT&T||Request to Unlock an AT&T Wireless Phone or Tablet|
Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.
Note: AT&T cannot unlock devices from other wireless carriers.