Traditionally, the businesses we serve were basically counting cups, and they would literally stack their cups up in their coffee shop that they would know the number of coffees that were being sold or cappuccinos that were being sold by the end of the day. That’s exactly why they won’t give you water if you’ve ever tried — it screws up the inventory management system.
and of course, his thoughts on mobile apps and their placement on the home screen of user’s devices:
If you are installed on a home screen, it’s not accidental. So being installed on a home screen encourages more use, whereas on the web you don’t necessarily have that home screen. Then secondly, what’s on my home screen here is self expressive. I know people are going to see my phone so I have Yelp here intentionally, and I have Twitter here intentionally, and Quora is here intentionally. So it’s not just a shortcut.
As a result of a project I’m involved with at work, I’ve recently become intimately familiar with a framework called ITIL. In essence, ITIL, short for Information Technology Infrastructure Library, is a set of recommended practises for managing information technology infrastructure, processes, operations and development. From a very high level, the beauty of implementing ITIL is that an organization now has a way to effectively categorize the list of services it offers and more importantly procedures on how to handle new requests from customers, or reports of problems.
British Columbia Institute of Technology – http://www.bcit.ca/its/services/
Central Piedmont Community College – http://www1.cpcc.edu/its/its-service-catalog
Illinois Department of Central Management Services http://bccs.illinois.gov/ITCatalog/default.htm
Medical College of Georgia – http://www.mcg.edu/itss/services/index.htm
National Institute of Health CIT – http://cit.nih.gov/ProductsAndServices/ServiceCatalog/
Nevada Department of Information Services – http://doit.nv.gov/DoITServices.htm
North Harris Montgomery Community College District – http://dstc.nhmccd.edu/60427/
Purdue University – http://www.itap.purdue.edu/infrastructure/catalog/index.cfm?page=profile
Stanford – http://www.stanford.edu/dept/its/
State of Kansas- http://www.da.ks.gov/disc/services/ServiceCatalogV7.pdf
State of Maine Office of Information Technology – http://www.maine.gov/tools/whatsnew/index.php?topic=oit_news&id=41606&v=ViewArticle
State of Minnesota Office of Enterprise Technology – http://www.state.mn.us/portal/mn/jsp/content.do?agency=OETweb&id=-536890274
State of North Carolina Office of Information Technology Services – http://www.its.state.nc.us/ServiceCatalog/index.asp
SUNY/Buffalo – http://www-local.cse.buffalo.edu/Consulting/
University of California Santa Cruz- http://its.ucsc.edu/service_catalog/
University of Kansas – http://www.technology.ku.edu/services/category.shtml
University of Massachusetts / Dartmouth- http://www.umassd.edu/cits/services/servicecatalog.cfm
University of New Mexico – http://its.unm.edu/servicecatalog/
University of New South Wales – http://www.its.unsw.edu.au/services/cat/central_services.html
University of Rhode Island – http://podcast.uri.edu/~helpdesk/wiki/index.php/Help_Desk_Service_Catalog
University of San Francisco – http://www.usfca.edu/its/catalog/index.html
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