Comcast Apology
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet… Read More »Comcast Apology
Customer Service
Customer Service content from Leo Nelson
Remembering Great Customer Service
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.… Read More »Remembering Great Customer Service
Twitter Activated Vending Machines
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions. Each Twitter-activated vending machine incorporates a touch-screen… Read More »Twitter Activated Vending Machines
Equal Support Provider
When doing a presentation recently, I made the case that there should not be a perceived difference in service delivery when a customer is interacting… Read More »Equal Support Provider
Customer First
Start with the customer and work backwards. Those two things, passion and customer-centricity, will take you an awful long way. – Jeff Bezos
Customer Service Numbers
It’s not a big deal finding a toll free number for a company, but finding a toll free numer that can eventually lead you to… Read More »Customer Service Numbers