If you take two people, one of them is a learn-it-all and the other one is a know-it-all, the learn-it-all will always trump the know-it-all in the long run
– Satya Nadella on culture at Microsoft, inspired by Carol Dweck’s book, Mindset.
Care
Your circumstances can lead you to believe God doesn’t care but your history will prove that he does.
– Pete Wilson
If You Accept It, Expect It
If the player lines up two yards over the start line in sprints and you do not correct him, do not jump his butt when he does it in the game . …If you do not correct the offensive lineman in practice for holding, do not bitch at the official for calling it in the game. If you accept it, you should expect it in the games, and that is on the coach.
– Chip Kelly
Source: The Tao of Chip Kelly by Mark Saltveit.
Preparation
Everyone has the will to win, that’s almost an ordinary trait, who doesn’t want to win? But very few have the will to prepare to win.
– Vince Lombardi
Remembering Great Customer Service
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support