I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
Everything you do should last longer than you
Every decision you make should be for the long term. Everything you do should last longer than you.
Convenience
Convenience is the enemy of security
 - Anonymous
or the corollary
Security is the enemy of convenience
 - Anonymous
Protocols
Dave Winer on protocols:
Think of a protocol like a road. You could have a wonderful road. Well paved. Wide lanes. Great rest areas. But if it goes from nowhere to nowhere, it’s not going to be very popular, no matter how nice it is.
Pause to Wonder
He who can no longer pause to wonder and stand rapt in awe, is as good as dead; his eyes are closed.- Albert Einstein