Religion content from Leo Nelson
Your circumstances can lead you to believe God doesn’t care but your history will prove that he does.
– Pete Wilson
Lord, I need you by Matt Maher.
Lord, I need you,
Oh, I need you
Every hour I need you
My one defense, my righteousness
Oh God, how I need you
Ruthlessly prioritize – Marissa Mayer
God, Family and Yahoo and in that order, when asked about how Marissa gets things done.
Source: 30 minutes with Marissa Mayer
Strength will rise as we wait upon the Lord
We will wait upon the Lord
We will wait upon the Lord
Our God, You reign forever
Our hope, our Strong Deliverer
You are the everlasting God
The everlasting God
You do not faint
You won’t grow weary
Our God, You reign forever
Our hope, our Strong Deliverer
You are the everlasting God
The everlasting God
You do not faint
You won’t grow weary
You’re the defender of the weak
You comfort those in need
You lift us up on wings like eagles
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.