Technology content from Leo Nelson
A good document from Microsoft, comparing the various service offerings from Azure and AWS titled Cloud Service Map.
Example:
| Service | Description | AWS | Azure |
| Virtual servers | Allows users to deploy, manage, and maintain OS and server software; instance types provide configurations of CPU/RAM.
|
Elastic Compute Cloud (EC2) VMs |
Virtual Machines |
Source: AWS to Azure services comparison
After some recent infrastructure changes, I noticed that certain group policies were not being applied due to network connectivity lag as a result of how our systems were setup. To resolve this, I stumbled on a post that describes a Group Policy setting that can force the computer to wait for full network connectivity before logon.
To enable this setting:
Ed Sutton on the dangers of big data and how everything we do, online or offline, leaves a digital footprint behind. He describes how every purchase with a card, every search, every movement with a smart device and every social media interaction (Likes, Retweets etc.) get stored. When used in aggregate, this data reflect a social and identity fingerprint that uniquely identifies you and furthermore can predict your behaviors and responses.
The Big Five: Openness (how open are you to new experiences?), Conscientiousness (how much of a perfectionist are you?), Extroversion (how sociable are you?), Agreeableness (how considerate and cooperative are you?), and Neuroticism (how sensitive/vulnerable are you?). With these five dimensions (O.C.E.A.N.), you can determine fairy precisely what kind of person you are dealing with—their needs and fears as well as how they are likely to behave.
The Client Center for Configuration Manager tool is designed for IT Professionals to troubleshoot ConfigMgr Agent related Issues. The Client Center for Configuration Manager provides a quick and easy overview of client settings, including running services and Agent settings in a good, easy to use user interface.
No More Ransom is an international initiative that shows the value of public-private cooperation when taking serious action cybercrime. This collaboration goes beyond geographical borders. The main aim of the project is to share knowledge and educate users across the world on how to prevent ransomware attacks. We believe that it will eventually lead to support for repairing the damage caused to victims all around the globe. By restoring access to their systems, we empower users by showing them they can take action and avoid rewarding criminals with a ransom payment.
Source: The No More Ransom Project
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet humbling honesty. Kudos to the Comcast team for starting down this path.
We’re holding ourselves accountable and we are working hard to make real improvements across the board. While it will take us some time, we can and will do better than this.
Source: A Public Apology to Conal O’Rourke.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Leo Widrich, from Buffer, on Bad Customer Service Support
While at a conference recently, a vendor was using a Twitter activated vending machine from Innovative Vending Solutions.
Each Twitter-activated vending machine incorporates a touch-screen interface to display the instructions to the consumer. The consumer is prompted to “tweet” a specific #hashtag to a dedicated @handle from their mobile device. Once the consumer tweets the @ and #, a product is immediately dispensed from the machine. Apparently, the machine utilizes a unique hashtag that is specific to the machine, so you have to be standing directly in front of the machine in order to utilize this functionality.