What is Customer Service?
Please note that this particular post is work in progress, because honestly every day I learn something new about the wonderful world of customer service.… Read More »What is Customer Service?
22 Immutable Laws of Marketing
The 22 Immutable Laws of Branding or Marketing are: 1. Leadership 2. The Category 3 The Ladder 4 Duality 5 The Mind and Perception 6… Read More »22 Immutable Laws of Marketing
Italy, India and Democracy
Sonia Gandhi may have started the next wave of Indian development. For all the coverage India gets about outsourcing, I’m actually surprised that many news… Read More »Italy, India and Democracy
Battle of the Handhelds
Brighthand is talking about a possible two horse race in the handheld market. Apparently HP and Dell may soon be the only prominent players in… Read More »Battle of the Handhelds
Managing Group Schedules
Does anyone manage a schedule for a team? All of a sudden I find myself in a position trying to manage a schedule for a… Read More »Managing Group Schedules
Networking Online
I am confused as to how successful online business networking sites are. For example, in the last month alone, I’ve had to revisit or accept… Read More »Networking Online