Comcast Apology
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet… Read More »Comcast Apology
Accountability
What Americans Keep Ignoring About Finlands School Success
Anu Partanen, writes about Finland’s national education system. The Scandinavian country is an education superpower because it values equality more than excellence. On equality: Yet… Read More »What Americans Keep Ignoring About Finlands School Success