Remembering Great Customer Service
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.… Read More »Remembering Great Customer Service
Customer Service
Equal Support Provider
When doing a presentation recently, I made the case that there should not be a perceived difference in service delivery when a customer is interacting… Read More »Equal Support Provider
Customer Service Numbers
It’s not a big deal finding a toll free number for a company, but finding a toll free numer that can eventually lead you to… Read More »Customer Service Numbers
The Ultimate Listener
Yesterday I received an email from a Hotmail Product Manager asking if I was still having trouble with connecting to Hotmail via Outlook/ Outlook Express.… Read More »The Ultimate Listener
What is Customer Service?
According to the ACA Group, customer service is the ability of an organization to constantly and consistently give a customer what they want or need.… Read More »What is Customer Service?
Will you listen to me?
Are you a listener? That was the plot of another Nancy Friedman video. When on the phone Nancy reinforced the idea of jotting down important… Read More »Will you listen to me?