Phone Account Hijacking
Lorrie Cranor, FTC Chief Technologist, shares some valuable insight on steps you can take to protect yourself and devices from being hijacked.
Customer Service
Comcast Apology
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet… Read More »Comcast Apology
Remembering Great Customer Service
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.… Read More »Remembering Great Customer Service
Equal Support Provider
When doing a presentation recently, I made the case that there should not be a perceived difference in service delivery when a customer is interacting… Read More »Equal Support Provider
Get Human
It was only a matter of time but more people are setting up sites on how to bypass the Interactive Voice Response systems for the… Read More »Get Human
Customer Service Numbers
It’s not a big deal finding a toll free number for a company, but finding a toll free numer that can eventually lead you to… Read More »Customer Service Numbers