When Scammers Borrow Our Trust
A text arrives about an unpaid toll. A caller says you missed jury duty. An email promises a look at your organization’s salary information. One… Read More »When Scammers Borrow Our Trust
Experience
A better way to ask the “What do I want?” question
At the core of all human behavior, our needs are more or less similar. Positive experience is easy to handle. It’s negative experience that we… Read More »A better way to ask the “What do I want?” question
Hiring
Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation… Read More »Hiring
Comcast Apology
If you’re going to rebuild a company’s customer service reputation and customer experience, good foundations to start building on include transparency, accountability and brutal, yet… Read More »Comcast Apology
Set Up To Fail
From a colleague, a great post on handling situations or projects where you are set up to fail. Experience also brings knowledge of what it… Read More »Set Up To Fail
Multi-Level Marketing Stalking
I’ve talked about my feelings with regards to companies like Quixtar and Amway. A friend forwarded an awesome quote by Dean and Laura Vandruff regarding what’s… Read More »Multi-Level Marketing Stalking